Call today for a Free and Confidential Consultation (845) 639 1836

Conflict Resolution and Mediation Training

This training presents a step-by-step approach to the mediation process and emphasizes the concepts, strategies, and skills effective in resolving conflicts. Participants learn how to analyze the causes of conflict and learn strategies to reduce conflict, structure mediation sessions for success, and negotiate strategies that lead to joint problem solving, communicate effectively, handle strong emotions, exercise power effectively, and maintain neutrality. For participants who have a focus on workplace mediation, the training also includes topics such as identifying stereotypes and promoting acceptance of differences, managing prejudice in mediation, handling strong emotions and cultural differences.